Younes Benketira

01 Experience & impact

FlightHub

Full Stack Developer

Dec 2022 — present

Montreal

Mila Voice

Customer Support AI Agent

Lead engineering and continuous improvement for Mila Voice, partnering with a QA/PM on evaluations, production monitoring, and customer experience improvements.
Handled 58,946 inbound customer service calls in August 2026 — 88.12% of all inbound customer service calls.

Mila Voice in actionGPT-Live as the customer

Customer Communications Infrastructure

Company-wide Email & SMS Engines

Designed and implemented FlightHub’s email engine and SMS system, including scalable email rendering, reliable data retrieval, and resilient, observable job processing.
The APIs sent 1,774,190 emails and 269,308 SMS messages in August 2026.

02 Selected project

CoachDiff

AI-powered League of Legends coaching

Built an AI coaching system that transforms over 60 million tokens of raw match telemetry into actionable feedback linked to replay evidence.

Multimodal Data Extraction

Combined computer vision models, HUD analysis, and game APIs to extract player positions, ability usage, health, and minion observations from replay footage.

Context Engineering & Evaluation

Designed and benchmarked eight compact telemetry formats, reducing LLM input tokens by 67% versus raw input in a repeated benchmark. Preserved the underlying observations and evaluated whether each format retained the model’s ability to identify important decisions in targeted evaluations.

Long-Sequence AI Reasoning

Built sequential, minute-by-minute analysis with a persistent factual ledger that carries relevant context across the full match. Added structured output validation, checkpoint recovery, and final synthesis to produce timestamped coaching and a complete game review.